Frequently Asked Questions
Leasing Questions
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Our apartment homes are priced individually based on the amenities and features.
Application fees are $60 per person for anyone18 and older occupying the apartment. You may pay this fee online by credit card, a small fee will apply. All application fees are nonrefundable.
Applications are completed online and may be found under the floor plans tab of our property website.
Based on floorplan type and location, residents are responsible for gas and/or electric. Our communities bill back for water, sewage, trash, pest control and common-use gas.
Security Deposits begin at $300 for a 1-bedroom and $500 for a 2-bedroom. All criteria must be met for the basic Security Deposit amount. Applications that dont fully meet the requirements may be approved with an additional security deposit equal to 2 months rent.
Rent is always due on the first of each month. A $100 late fee is assessed on the 6th of the month and an additional $100 late fee is assessed on the 11th of every month if any balance remains at that time. (Sundays and holidays included)
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
Up to 2 pets (cats, dogs or large birds) are permitted. Any number of pets living in the apartment will then require a one-time, non-refundable fee for each pet. There is also a monthly pet rent per pet. No breed or weight restrictions! Visit our Pet Policy page to learn more.
Resident Questions
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is two times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 2 days, they will need to fill out an application to be added to your lease agreement.
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Yes. Each apartment is wired in and ready to go for high-speed connectivity. We have worked with Spectrum to negotiate prices for our residents. You may also use any company that will service the location.
Grilling on property is prohibited. However, you may use our on-site charcoal grills located in the picnic area.
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. Please do not call emergency maintenance. You must call a locksmith if you are locked out after normal business hours.
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
This property participates in a controlled parking program that permits only residents and guests to use the parking lot. Vehicle registration is mandatory and one vehicle per lease holder is permitted.
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Our team is always ready to answer your questions.
Testimonials
We have lived at the Retreat at Woodlands for almost 5 years and we have no complaints. From the private wooded view and the grassy area off our patio, to the responsiveness of the team, we absolutely love it here!
- Google Reviews
I love living here. It's a good location to live in Kansas City. Everything is less than a 20 minute drive away.
- Google My Business
I'm so glad we were able to find this apartment complex. It has been quiet and the maintenance has been wonderful to not only myself and boyfriend, but seem to genuinely love our dog as well.
- Google My Business
I love this property because it is close to everything I need. The staff is super friendly and my maintenance requests are always done in a timely manner. I also like how spacious the apartment is and I am in love with my fireplace.
- Apartment Ratings
Amazing and peaceful place to live! I have been a resident here for 3 years now, and I will honestly say that you should look no further if you’re struggling to make a decision on a place. The staff is polite, they communicate effectively, they’re consistent, respectful and considerate and most of all they have a great sense of urgency! I am beyond pleased with the living environment here, I barely know that I have neighbors, and when we see one another everyone is kind and helpful when needed.
- Facebook Review
The apartments are spacious, office and maintenance staff are great.
- Google Review
I have lived here since 2020 and love it. The new property manager or owners are making some nice improvements.
- Google Review
Love this place, great staff, great maintenance. Quiet and secluded.
- Google Review