Frequently Asked Questions
Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?
Application fees are $60 per person for anyone18 and older occupying the apartment. You may pay this fee online by credit card, a small fee will apply. All application fees are nonrefundable.
How do I apply?
Applications are completed online and may be found under the floor plans tab of our property website.
Which utilities do I pay?
Residents are responsible for gas and electric. Our communities bill back for water, sewage, trash and pest control fees.
What is the security deposit?Security Deposits for a 1-bedroom will be $150 and 2-bedroom will be $250. All criteria must be met for basic Security Deposit amount. Applications that don't fully meet the requirements may be approved with an additional Credit Approval Fee
subject to our discretion. Credit Approval Fee combined with the security deposit will equal one month's rent and will be applied to any application that is conditionally approved. The Credit Approval Fee is NON-REFUNDABLE.
When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on the first of each month. A $100 late fee is assessed on the 6th of the month and an additional $100 late fee is assessed on the 11th of every month if any balance remains at that time. (Sundays and holidays included)
How can I pay my rent?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?
A limit of two pets (cats or dogs), are permitted per apartment home. With each pet there is a required one-time nonrefundable fee of $300 for the first pet and an additional $200 for the second pet. Monthly pet rent is $30 for 1 pet and $50 for 2 pets. No breed or weight restrictions- pet interviews and shot records are required prior to move-in.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is two times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes. Each apartment is wired in and ready to go for AT&T and Google fiber. Although, you may use any company that will service the location.
Can I grill on the property?
Grilling on property is prohibited. However, you may use our on-site charcoal grills located in the picnic area.
I am locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. Please do not call emergency maintenance. You must call a locksmith if you are locked out after normal business hours.
I have lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
We have lived at the Retreat at Woodlands for almost 5 years and we have no complaints. From the private wooded view and the grassy area off our patio, to the responsiveness of the team, we absolutely love it here!- Google Reviews
I love living here. It's a good location to live in Kansas City. Everything is less than a 20 minute drive away.- Google My Business
I'm so glad we were able to find this apartment complex. It has been quiet and the maintenance has been wonderful to not only myself and boyfriend, but seem to genuinely love our dog as well.- Google My Business
I love this property because it is close to everything I need. The staff is super friendly and my maintenance requests are always done in a timely manner. I also like how spacious the apartment is and I am in love with my fireplace.- Apartment Ratings