Call us : (816) 399-4417

Frequently Asked Questions

Do I need an appointment or can I walk-in?
No appointment is necessary to tour our community. However, it is always appreciated if you can call ahead to make sure we are available to provide adequate time for your individualized property tour. Please arrive no later than a half an hour prior to closing- we are unable to complete tours after sunset.  Everyone over 18 years of age must have a valid photo ID to view an apartment.

Why do the floorplans have price ranges?
The prices will range on each floorplan depending on potential upgrades completed inside the home, premium options for views, location based off access to amenities and according to 1st, 2nd or 3rd floor access. Potential Upgrades may include newer flooring, countertops, kitchen appliances, lighting, hardware, faucets or any combination of such.

What is the application fee and is it refundable?
Application fees are $50 per person for anyone18 and older occupying the apartment. You may pay this fee online by credit card, a small fee will apply. All application fees are nonrefundable.

How do I apply?
Applications are completed online and may be found under the “floor plans” tab of our property website.

 


Which utilities do I pay?
Residents are responsible for gas and electric. Our communities bill back for water, sewage, trash and pest control fees.

What is the security deposit?
Security deposits for a 1-bedroom will start out at $100 and for a 2-bedroom it will start out at $200. The security deposit may be raised to be equal to one full month’s rent based off of credit, background, rental and employment history screening.

When is my rent payment due?
Rent is always due on or before the 1st of the month for each month; including holidays and Sundays.

What day of the month am I liable for a late charge?
Rent is always due on the first of each month. A $100 late fee is assessed on the 6th of the month and an additional $100 late fee is assessed on the 11th of every month if any balance remains at that time.  (Sundays and holidays included)

How can I pay my rent?
You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. When paying by checking account- there is no additional fee to pay by your portal. You can also request a cash pay card and pay one of the participating retailers if you do not wish to pay online.

What kind of pets do you allow? How many pets may I have?
A limit of two pets (cats or dogs), are permitted per apartment home. With each pet there is a required one-time nonrefundable fee of $300 for the first pet and an additional $100 for the second pet. Monthly pet rent is $25 for 1 pet and $40 for 2 pets. No breed or weight restrictions- pet interviews and shot records are required prior to move-in.

If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A Sixty day notice is required prior to vacating, and the lease buy-out fee is equal to 2 times the market rental amount.

How can I refer a friend?
If you love The Retreat at Woodlands and would like to refer a friend, family member or co-worker, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

If something needs to be repaired in my apartment, how do I report it?
You may submit work orders on-line through the resident portal, call the office, send an e-mail, or leave a message with the answering service. There is an after-hours emergency maintenance number for urgent issues that arise while the office is closed.

There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?
We require a 60-day written notice if you are in the middle of a lease or at the end of your lease term. Simply reach out to the office staff and they will provide you with that notice to fill out prior to moving.

Do you have cable/Internet services?
Yes. Each apartment is wired in and ready to go for AT&T and Google fiber. Although, you may use any company that will service the location.

Can I grill on property?
Grilling on property is prohibited. However, you may use our on-site charcoal grills located in the picnic area. 

I’m locked out of my apartment. What do I do?
If you are locked out during business hours, you can come to the office to be let back into your apartment. If you are locked out after hours you will need to contact your local locksmith. Due to safety and liability we will not respond to lock outs after hours.  (copies of new keys will need to be provided to the office).

I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee, $5 per key.  If you would like your locks changed, there is a $50 fee due prior to completing this request.

 

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